Care1 is a leading provider of highly trained and professional disability services care staff and nurses, as well as aged care staff to private clients throughout Sydney, NSW, Brisbane, Queensland and Canberra, ACT.
Nurse-Led Supported Independent
Living (SIL).
Clinically-informed support that bridges the gap between disability care and mainstream healthcare. We specialise in providing care to people with clinically complex support needs. We help to transition safely from hospital into a long-term home of their choice.
We are a registered NDIS SIL provider. We work in close partnership with specialised SDA housing providers to ensure you have the right home while we focus on delivering high-quality, 24/7 support.
- Providing clinically complex care since 2006
- 24/7 support
Partner with us today!
Stability You Can Rely On: Our Zero-Exit Commitment.
We specialise in the complexity that others walk away from. We have a 20-year legacy of never withdrawing services from a complex client. If we take on your care, we are with you for the long term.
FYI – (The Zero-Exit Commitment was developed by synthesising insights from your coordination team and hospital referrers, identifying that “provider attrition” is the primary fear in complex care and positioning Care1’s 20-year clinical legacy as the only provider capable of guaranteeing permanent stability.)
What is Supported Independent Living (SIL)?
- Â Supported Independent Living (SIL) is the help you get in your home.
- It helps you live more independently and do things for yourself.
- You can live on your own, or with friends.
Frequently asked questions
Understanding care can be complex, but getting the right answers shouldn’t be. We’ve compiled some of the most common questions to guide you. If you don’t see what you’re looking for, reach out—we’re here to help!
What does the "Zero-Exit Commitment" mean?
This is our clinical guarantee that once Care1 accepts a complex participant into our service, we will never withdraw or “exit” that person. We own the clinical risk that others walk away from, ensuring lifelong stability for families and a protected professional reputation for referrers.
How does the "Buddy System" work?
To ensure clinical continuity, we pay for our support workers to “buddy” with your hospital treating team (or current care team) before discharge. This allows our support and nursing staff to master your specific clinical routine and personal needs on the ward before starting solo shifts in your home.
Can you support 24/7 needs?
Yes. We specialise in high-intensity, round-the-clock clinical support for participants with complex medical requirements, including those requiring ventilation, tracheostomy care, enteral feeding (PEG), and complex bowel or seizure management.
How do you handle clinical incidents?
We use a specialised reporting system to provide 24-hour transparency. Our Registered Nurses review every incident to adjust care protocols as and when they arise.
Specialised Support, Every Step of the Way.
You aren’t just getting a support worker; you are getting a clinical ecosystem:
- Registered Nurses (RNs): Provide the clinical sign-off, medication oversight, and staff training.
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- Dedicated Coordinators: Your single point of contact for rosters, logistics, and family communication.
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- Specialist Support Workers: Highly vetted professionals trained in high-intensity clinical routines (Ventilation, SCI, ABI).
Your 5-Step Journey from Hospital to Home.
A successful transition isn’t an event; it’s a process. We follow a rigorous roadmap to ensure safety:
Contact Methods
Phone: 1300 422 731
Email: services@care1.com.au